Feeling Accomplished


As of today, I get to add some new letters to my signature. I’m now Anne McDonah, BTHM, CHGM, TCM

To anyone who’s not in the Tourism Industry, as you read you’re probably wondering what all the acronyms stand for?

BTHM = Bachelor of Tourism & Hospitality Management (Co-operative Education Route and I also took a few extra courses and received a Certificate of Business Administration.)

TCM = Tourism Trainer  (Tourism Certified Manager)

CHGM = Certified Hotel General Manager (Those are my newest letters.)

The TCM which I received in 2012, and the sparkly new CHGM are the “Red Seals” of the Tourism Industry.

From the Emerit website, a description:

“Leadership, budgeting and planning, human resource management, and the ability to put customer service first–do you have the skills it takes to be an effective Hotel General Manager?

Hotel General Managers need to excel at motivating and inspiring employees, while constantly monitoring, evaluating and adjusting all aspects of daily hotel operations. From developing room revenue strategies to monitoring public relations, managing capital projects to creating a guest service culture, effective Hotel General Managers ensure that everything runs smoothly–and generates profit.

The National Occupational Standards for Hotel General Manager include skills, knowledge and best practices in the following areas:

  • Operations
  • Human Resource Management
  • Guest Service
  • Business Management
  • Marketing
  • Leadership 

Professional Certification for Hotel General manager leads to the Certified Hotel General Manager (CHGM) designation, Canada’s first professional credential for the occupation.”

I was approached by the team at the Nova Tourism Human Resource Council (NSTHRC) in March, while D’Arcy was in Brazil, to see if I’d be interested in challenging this certification. The designation is brand new and was designed so that not only managers of large properties would be able to achieve success, but managers of smaller properties as well. The process was thorough and I was on a tight timeline.  To complete the designation, I had to have over 1000 hours of experience, pass a two hour interview (last Wednesday afternoon – that was a lot of talking, even for me!) and pass a 125 question exam with a mark of 70% or more (today).

I had received a copy of the standards a few weeks ago, and when going over them to study, realized that I was either going to know it or not. I contacted a few colleagues from industry and the NSTHRC to try to calm my nerves, wondering if I was really qualified? They assured me I was.

Today was also the last day of the semester for my NSCC students so the past two weeks have been filled with papers, projects, portfolios, and presentations. I was in the classroom for presentations this morning from 8:30 – 12:30, then sat down in our Academic Support Centre at 1:00 to write the proctored test. (And did I mention we’ve had a full house at Belgravia B&B the past couple of nights?) Talk about having empathy for my students – I know exactly how overwhelmed and stressed out they’ve been feeling!

Because it was a computerized test, I received an email on my phone by the time I got back to my office with the news I had passed!!

I’m pretty excited!

I couldn’t have done this without the support of the TIANS and NSTHRC teams who encouraged me and believed in me. We’ve been discussing the Nova Scotian “It’s Now or Never” report in the Contemporary Business Issues course that I teach at NSCC, and recognizing the fact that we need to be working together and we need to be encouraging the Entrepreneurial spirit in our Province. I cannot adequately express my gratitude for the investments TIANS and the NSTHRC have made in me/us since we started our B&B in 2003.

I’m also so grateful to my family for all their support and sacrifices to help me succeed. It would not be possible to do the things I manage to accomplish without them. It’s a whole team effort!

The formal recognition of my new credentials will happen at the NSTHRC’s Recognition of Excellence Dinner in Halifax in May.

Do you suppose I can have new business cards printed by then? 😉

With some of the TIANS/NSTHRC team when I was certified as a Tourism Trainer - Lisa Dahr, Kieu Lam, Anne McDonah, Lyndsay Leedham, Darlene Grant Fiander.

With some of the TIANS/NSTHRC team when I was certified as a Tourism Trainer in 2012 – Lisa Dahr, Kieu Lam, Anne McDonah, Lyndsay Leedham, Darlene Grant Fiander.

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