Recognition of Excellence 2014

My invitation to the 19th annual Recognition of Excellence Dinner

My invitation to the 19th annual Recognition of Excellence Dinner

On Wednesday of this week, tourism professionals from around the province gathered to celebrate at the Nova Scotia Tourism Human Resource Council’s (NSTHRC) 19th Annual Recognition of Excellence Certification Dinner at Casino Nova Scotia. As I’ve blogged before, this event is my favourite of the year. This is the event where front line staff from tourism businesses around the province get dressed up, mingle with industry leaders, and are recognized for their experience and dedication to tourism in Nova Scotia.

With Jennifer Falkenham, TIANS Membership Co-ordinator and newly certified Tourism Trainer

With Jennifer Falkenham, TIANS Membership Co-ordinator and newly certified Tourism Trainer

Some of my favourite Tourism People - Danny Bartlett, past TIANS Chair and VP Finance of Bay Ferries, Belgravia B&B, Pat Sullivan, CEO of the Nova Scotia Tourism Agency, Ruth Mailloux, Suncatcher B&B, Ann & Larry MacCormack, Tulips & Thistle B&B and president of the Nova Scotia Bed & Breakfast Association

Some of my favourite Tourism People – Danny Bartlett, past TIANS Chair and VP Finance and Administration of Bay Ferries; D’Arcy & Anne McDonah from Belgravia B&B; Pat Sullivan, CEO of the Nova Scotia Tourism Agency; Ruth Mailloux from Suncatcher B&B; Ann & Larry MacCormack from Tulips & Thistle B&B and also President of the Nova Scotia Bed & Breakfast Association

The Casino is a lovely setting for this dinner, and it was fun to get caught up with friends at the opening reception, overlooking Halifax Harbour. We enjoyed an opening performance by John and Samantha Gracie before dining on a beautiful meal. The menu included a salad of baby leaf lettuce, flat leaf parsley, shaved carrot, garlic & shaved parmesan cheese, drizzled with a lime-corriander vinaigrette. This was followed by an entree of roasted chicken breast on soft polenta with green olive & sherry tapenade and seasonal vegetables. For dessert, we enjoyed triple chocolate mousse with fresh fruit.

John & Samantha Gracie perform at the beginning of the evening

John & Samantha Gracie perform at the beginning of the evening

The evening was especially special for me as I formally received my certificate as a Certified Hotel General Manager. This credential is recognized across the country, and it was announced last week that it will also be recognized by the American Hotel and Lodging Association. At the dinner, Wendy Swedlove, President of the Canadian Tourism Human Resource Council (CTHRC) announced that soon, they will have a partnership signed which will mean this credential will be recognized internationally.

Wendy Swedlove, CTHRC

Wendy Swedlove, President of the CTHRC

Recieving my pin from Joachim Stronik, representing the Nova Scotia Government.

Recieving my pin from Joachim Stronik, representing the Nova Scotia Government.

Hugs from Glenn Squires, CEO of Pacrim Hospitality and Chair of the NSTHRC

Hugs from Glenn Squires, CEO of Pacrim Hospitality and Chair of the NSTHRC

There are currently only ten of us who have earned this credential in Canada, with five of us being from Nova Scotia. My other colleagues who received this credential on Wednesday were Jamie Bolduc from the Radisson Suite Hotel in Halifax, Phyllis Stephenson from the Best Western PLUS Chocolate Lake Hotel, Wes Surrett from Pictou Lodge Beach Resort, and Bernice Theriault from Drumlin Hills. Congratulations to each of you – I’m proud to be in such company!

I would like to thank Emerit, the CTHRC, and most of all the NSTHRC for your continued support and encouragement of all tourism professionals, but especially for the support you have shown to me.

My biggest supporter

My biggest supporter

 

With Scott Travis, General Manager of the Prince George Hotel in Halifax. Thank you Scott for your encouragement and mentorship!

With Scott Travis, General Manager of the Prince George Hotel in Halifax. Thank you Scott for your encouragement and mentorship!

With Lisa Dahr, Manager of the NSTHRC

With Lisa Dahr, Manager of the NSTHRC

The Truro B&B girls - Ruth Mailloux from Suncatcher B&B, and Ann MacCormack from Tulips & Thistle B&B

The Truro B&B girls – Ruth Mailloux from Suncatcher B&B, and Ann MacCormack from Tulips & Thistle B&B

With Danny Bartlett, VP Finance of Bay Ferries and past-chair of TIANS. This was his last event as part of the TIANS Board and he will be missed!

With Danny Bartlett, VP Finance of Bay Ferries and past-chair of TIANS. This was his last event as part of the TIANS Board and he will be missed!

The beautiful flowers I was given to take home at the end of the evening

The beautiful flowers I was given to take home at the end of the evening

 Belgravia Bed & Breakfast

17th Annual Recognition of Excellence Certification Dinner (Photos)

I joined the Board of the Tourism Industry Association of Nova Scotia (TIANS) four years ago. Each year, my favorite event to attend has been the Nova Scotia Tourism Human Resource Council’s (NSTHRC) Annual Recognition of Excellence Certification Dinner. This year was extra special, as I received National Certification as a Tourism Trainer.

One of the reasons I love this evening so much is because many of the front-line tourism ambassadors in the province are able to attend. This year, 195 individuals were recognized for achieving certification in the following occupations: Food & Beverage Manager, Front Desk Agent, Guest Service Attendant, Heritage Interpreter, Housekeeping Room Attendant, Reservation Sales Agent, Sales Manager, Supervisor, Taxicab Limousine Driver, Tourism Visitor Information Counselor, and Tourism Trainer.

A few fun facts:

  • Nova Scotia has more Nationally Certified Tourism Professionals than any other province in the Canada
  • Nova Scotia has over 1,000 Nationally Certified Taxicab Limousine Driver
  • Nova Scotia is the only province which invests to ensure 100% of their Tourism Visitor Information Counselors in the provincial Visitor Information Centres are nationally certified!
  • Twelve Nova Scotian employers were recognized this year as having over 60% staff with national certifications!

To receive my certification, I was required to have completed a certain number of hours training people to be tourism professionals. These were attained through my Tourism Management Faculty position at the Nova Scotia Community College during the past two years. Then, in late March I had a classroom evaluation. This involved Lisa, manager of the NSTHRC,  actually coming into my classroom and observing me “in action” while I taught a class.  I then wrote a two hour exam, and completed a case study.

The dinner was held this year at Casino Nova Scotia in Halifax. Since Halifax is only a one hour drive from the Belgravia, D’Arcy & I hopped in the car after school and made our way there. There was a reception for the first hour, where we mingled with other recipients and tourism professionals, and then we were treated to a wonderful dinner. Yum! The food and service at Casino Nova Scotia were fantastic! The menu was as follows:

Appetizer – Spinach Salad – baby spinach served with mandarin orange segments, topped with toasted almonds and dressed with ponzu vinaigrette.

Entree – Stuffed Chicken with goat cheese and sun-dried tomato and a peach coulis – served with Chef’s Potatoes and Vegetable

Dessert – Peach Cobbler – baked in brown sugar and ginger

Wine – Jost Vineyards Seyval Blanc & Prima Rosa

There was a musical performance to signal the beginning of the evening with photos of Nova Scotia flashing in the background. No matter how many times I watch a presentation like that, I get chills! There were speeches before the dinner by the Glenn Squires, chair of the NSTHRC, and the Hon. Percy Paris, Minister of Economic and Rural Development and Tourism. Bhreagh MacDonald, Cabot Links Resort (receiving certification as a Tourism Supervisor), spoke of what receiving certification means to her. Garrett Gloade, from the Glooscap Heritage Centre (receiving his certification as a Heritage Interpreter) performed a blessing.

After dinner, the certifications were handed out by Minister Paris, Wendy Swedlove of the Canadian Tourism Human Resource Council, and Glenn Squires. There was much cheering and clapping! I was the last of the individuals to receive my certification, as I was the only person receiving Tourism Trainer recognition this year. Lisa (NSTHRC) gave me a touching introduction. It was a fabulous evening and I was extremely proud to be part of it.

The following are some photos that D’Arcy was able to take for me. There was a professional photographer there as well, so hopefully I will receive some of those at some point too.

With Garrett Gloade, Certified Heritage Interpreter

A little bit embarrassed by all the nice things Lisa was saying about me as I was called up to receive my certification.

Joking with the Minister as the presentation was made.

Hon. Percy Paris, Anne McDonah, Wendy Swedlove, Glenn Squires

Joyce Mingo, receiving Property Recognition on behalf of the Glooscap Heritage Centre.

With my generous MLA, Lenore Zann, who came to support both Garrett & myself. She brought me a certificate of congratulations – thank you Lenore!

With Danny Bartlett, Chair of TIANS

With my biggest supporter!

Dannty Bartlett, Chair of TIANS, Anne McDonah, Belgravia Bed & Breakfast, Darlene Grant Fiander, President of TIANS/NSTHRC

With Lisa Dahr, Manager NSTHRC

Some of the TIANS/NSTHRC team – Lisa Dahr, Kieu Lam, Anne McDonah, Lyndsay Leedham, Darlene Grant Fiander. How lucky the Tourism Industry is to have these women among its champions!!

I cannot thank the TIANS/NSTHRC team enough for their support and encouragement through this process! I look forward to using my certification to encourage and support the amazing people who work the front lines of the Tourism Industry, impressing our visitors and building our beloved Nova Scotia brand.