Recognition of Excellence 2014

My invitation to the 19th annual Recognition of Excellence Dinner

My invitation to the 19th annual Recognition of Excellence Dinner

On Wednesday of this week, tourism professionals from around the province gathered to celebrate at the Nova Scotia Tourism Human Resource Council’s (NSTHRC) 19th Annual Recognition of Excellence Certification Dinner at Casino Nova Scotia. As I’ve blogged before, this event is my favourite of the year. This is the event where front line staff from tourism businesses around the province get dressed up, mingle with industry leaders, and are recognized for their experience and dedication to tourism in Nova Scotia.

With Jennifer Falkenham, TIANS Membership Co-ordinator and newly certified Tourism Trainer

With Jennifer Falkenham, TIANS Membership Co-ordinator and newly certified Tourism Trainer

Some of my favourite Tourism People - Danny Bartlett, past TIANS Chair and VP Finance of Bay Ferries, Belgravia B&B, Pat Sullivan, CEO of the Nova Scotia Tourism Agency, Ruth Mailloux, Suncatcher B&B, Ann & Larry MacCormack, Tulips & Thistle B&B and president of the Nova Scotia Bed & Breakfast Association

Some of my favourite Tourism People – Danny Bartlett, past TIANS Chair and VP Finance and Administration of Bay Ferries; D’Arcy & Anne McDonah from Belgravia B&B; Pat Sullivan, CEO of the Nova Scotia Tourism Agency; Ruth Mailloux from Suncatcher B&B; Ann & Larry MacCormack from Tulips & Thistle B&B and also President of the Nova Scotia Bed & Breakfast Association

The Casino is a lovely setting for this dinner, and it was fun to get caught up with friends at the opening reception, overlooking Halifax Harbour. We enjoyed an opening performance by John and Samantha Gracie before dining on a beautiful meal. The menu included a salad of baby leaf lettuce, flat leaf parsley, shaved carrot, garlic & shaved parmesan cheese, drizzled with a lime-corriander vinaigrette. This was followed by an entree of roasted chicken breast on soft polenta with green olive & sherry tapenade and seasonal vegetables. For dessert, we enjoyed triple chocolate mousse with fresh fruit.

John & Samantha Gracie perform at the beginning of the evening

John & Samantha Gracie perform at the beginning of the evening

The evening was especially special for me as I formally received my certificate as a Certified Hotel General Manager. This credential is recognized across the country, and it was announced last week that it will also be recognized by the American Hotel and Lodging Association. At the dinner, Wendy Swedlove, President of the Canadian Tourism Human Resource Council (CTHRC) announced that soon, they will have a partnership signed which will mean this credential will be recognized internationally.

Wendy Swedlove, CTHRC

Wendy Swedlove, President of the CTHRC

Recieving my pin from Joachim Stronik, representing the Nova Scotia Government.

Recieving my pin from Joachim Stronik, representing the Nova Scotia Government.

Hugs from Glenn Squires, CEO of Pacrim Hospitality and Chair of the NSTHRC

Hugs from Glenn Squires, CEO of Pacrim Hospitality and Chair of the NSTHRC

There are currently only ten of us who have earned this credential in Canada, with five of us being from Nova Scotia. My other colleagues who received this credential on Wednesday were Jamie Bolduc from the Radisson Suite Hotel in Halifax, Phyllis Stephenson from the Best Western PLUS Chocolate Lake Hotel, Wes Surrett from Pictou Lodge Beach Resort, and Bernice Theriault from Drumlin Hills. Congratulations to each of you – I’m proud to be in such company!

I would like to thank Emerit, the CTHRC, and most of all the NSTHRC for your continued support and encouragement of all tourism professionals, but especially for the support you have shown to me.

My biggest supporter

My biggest supporter

 

With Scott Travis, General Manager of the Prince George Hotel in Halifax. Thank you Scott for your encouragement and mentorship!

With Scott Travis, General Manager of the Prince George Hotel in Halifax. Thank you Scott for your encouragement and mentorship!

With Lisa Dahr, Manager of the NSTHRC

With Lisa Dahr, Manager of the NSTHRC

The Truro B&B girls - Ruth Mailloux from Suncatcher B&B, and Ann MacCormack from Tulips & Thistle B&B

The Truro B&B girls – Ruth Mailloux from Suncatcher B&B, and Ann MacCormack from Tulips & Thistle B&B

With Danny Bartlett, VP Finance of Bay Ferries and past-chair of TIANS. This was his last event as part of the TIANS Board and he will be missed!

With Danny Bartlett, VP Finance of Bay Ferries and past-chair of TIANS. This was his last event as part of the TIANS Board and he will be missed!

The beautiful flowers I was given to take home at the end of the evening

The beautiful flowers I was given to take home at the end of the evening

 Belgravia Bed & Breakfast

Feeling Accomplished

CHGM

As of today, I get to add some new letters to my signature. I’m now Anne McDonah, BTHM, CHGM, TCM

To anyone who’s not in the Tourism Industry, as you read you’re probably wondering what all the acronyms stand for?

BTHM = Bachelor of Tourism & Hospitality Management (Co-operative Education Route and I also took a few extra courses and received a Certificate of Business Administration.)

TCM = Tourism Trainer  (Tourism Certified Manager)

CHGM = Certified Hotel General Manager (Those are my newest letters.)

The TCM which I received in 2012, and the sparkly new CHGM are the “Red Seals” of the Tourism Industry.

From the Emerit website, a description:

“Leadership, budgeting and planning, human resource management, and the ability to put customer service first–do you have the skills it takes to be an effective Hotel General Manager?

Hotel General Managers need to excel at motivating and inspiring employees, while constantly monitoring, evaluating and adjusting all aspects of daily hotel operations. From developing room revenue strategies to monitoring public relations, managing capital projects to creating a guest service culture, effective Hotel General Managers ensure that everything runs smoothly–and generates profit.

The National Occupational Standards for Hotel General Manager include skills, knowledge and best practices in the following areas:

  • Operations
  • Human Resource Management
  • Guest Service
  • Business Management
  • Marketing
  • Leadership 

Professional Certification for Hotel General manager leads to the Certified Hotel General Manager (CHGM) designation, Canada’s first professional credential for the occupation.”

I was approached by the team at the Nova Tourism Human Resource Council (NSTHRC) in March, while D’Arcy was in Brazil, to see if I’d be interested in challenging this certification. The designation is brand new and was designed so that not only managers of large properties would be able to achieve success, but managers of smaller properties as well. The process was thorough and I was on a tight timeline.  To complete the designation, I had to have over 1000 hours of experience, pass a two hour interview (last Wednesday afternoon – that was a lot of talking, even for me!) and pass a 125 question exam with a mark of 70% or more (today).

I had received a copy of the standards a few weeks ago, and when going over them to study, realized that I was either going to know it or not. I contacted a few colleagues from industry and the NSTHRC to try to calm my nerves, wondering if I was really qualified? They assured me I was.

Today was also the last day of the semester for my NSCC students so the past two weeks have been filled with papers, projects, portfolios, and presentations. I was in the classroom for presentations this morning from 8:30 – 12:30, then sat down in our Academic Support Centre at 1:00 to write the proctored test. (And did I mention we’ve had a full house at Belgravia B&B the past couple of nights?) Talk about having empathy for my students – I know exactly how overwhelmed and stressed out they’ve been feeling!

Because it was a computerized test, I received an email on my phone by the time I got back to my office with the news I had passed!!

I’m pretty excited!

I couldn’t have done this without the support of the TIANS and NSTHRC teams who encouraged me and believed in me. We’ve been discussing the Nova Scotian “It’s Now or Never” report in the Contemporary Business Issues course that I teach at NSCC, and recognizing the fact that we need to be working together and we need to be encouraging the Entrepreneurial spirit in our Province. I cannot adequately express my gratitude for the investments TIANS and the NSTHRC have made in me/us since we started our B&B in 2003.

I’m also so grateful to my family for all their support and sacrifices to help me succeed. It would not be possible to do the things I manage to accomplish without them. It’s a whole team effort!

The formal recognition of my new credentials will happen at the NSTHRC’s Recognition of Excellence Dinner in Halifax in May.

Do you suppose I can have new business cards printed by then? 😉

With some of the TIANS/NSTHRC team when I was certified as a Tourism Trainer - Lisa Dahr, Kieu Lam, Anne McDonah, Lyndsay Leedham, Darlene Grant Fiander.

With some of the TIANS/NSTHRC team when I was certified as a Tourism Trainer in 2012 – Lisa Dahr, Kieu Lam, Anne McDonah, Lyndsay Leedham, Darlene Grant Fiander.