Recognition of Excellence 2014

My invitation to the 19th annual Recognition of Excellence Dinner

My invitation to the 19th annual Recognition of Excellence Dinner

On Wednesday of this week, tourism professionals from around the province gathered to celebrate at the Nova Scotia Tourism Human Resource Council’s (NSTHRC) 19th Annual Recognition of Excellence Certification Dinner at Casino Nova Scotia. As I’ve blogged before, this event is my favourite of the year. This is the event where front line staff from tourism businesses around the province get dressed up, mingle with industry leaders, and are recognized for their experience and dedication to tourism in Nova Scotia.

With Jennifer Falkenham, TIANS Membership Co-ordinator and newly certified Tourism Trainer

With Jennifer Falkenham, TIANS Membership Co-ordinator and newly certified Tourism Trainer

Some of my favourite Tourism People - Danny Bartlett, past TIANS Chair and VP Finance of Bay Ferries, Belgravia B&B, Pat Sullivan, CEO of the Nova Scotia Tourism Agency, Ruth Mailloux, Suncatcher B&B, Ann & Larry MacCormack, Tulips & Thistle B&B and president of the Nova Scotia Bed & Breakfast Association

Some of my favourite Tourism People – Danny Bartlett, past TIANS Chair and VP Finance and Administration of Bay Ferries; D’Arcy & Anne McDonah from Belgravia B&B; Pat Sullivan, CEO of the Nova Scotia Tourism Agency; Ruth Mailloux from Suncatcher B&B; Ann & Larry MacCormack from Tulips & Thistle B&B and also President of the Nova Scotia Bed & Breakfast Association

The Casino is a lovely setting for this dinner, and it was fun to get caught up with friends at the opening reception, overlooking Halifax Harbour. We enjoyed an opening performance by John and Samantha Gracie before dining on a beautiful meal. The menu included a salad of baby leaf lettuce, flat leaf parsley, shaved carrot, garlic & shaved parmesan cheese, drizzled with a lime-corriander vinaigrette. This was followed by an entree of roasted chicken breast on soft polenta with green olive & sherry tapenade and seasonal vegetables. For dessert, we enjoyed triple chocolate mousse with fresh fruit.

John & Samantha Gracie perform at the beginning of the evening

John & Samantha Gracie perform at the beginning of the evening

The evening was especially special for me as I formally received my certificate as a Certified Hotel General Manager. This credential is recognized across the country, and it was announced last week that it will also be recognized by the American Hotel and Lodging Association. At the dinner, Wendy Swedlove, President of the Canadian Tourism Human Resource Council (CTHRC) announced that soon, they will have a partnership signed which will mean this credential will be recognized internationally.

Wendy Swedlove, CTHRC

Wendy Swedlove, President of the CTHRC

Recieving my pin from Joachim Stronik, representing the Nova Scotia Government.

Recieving my pin from Joachim Stronik, representing the Nova Scotia Government.

Hugs from Glenn Squires, CEO of Pacrim Hospitality and Chair of the NSTHRC

Hugs from Glenn Squires, CEO of Pacrim Hospitality and Chair of the NSTHRC

There are currently only ten of us who have earned this credential in Canada, with five of us being from Nova Scotia. My other colleagues who received this credential on Wednesday were Jamie Bolduc from the Radisson Suite Hotel in Halifax, Phyllis Stephenson from the Best Western PLUS Chocolate Lake Hotel, Wes Surrett from Pictou Lodge Beach Resort, and Bernice Theriault from Drumlin Hills. Congratulations to each of you – I’m proud to be in such company!

I would like to thank Emerit, the CTHRC, and most of all the NSTHRC for your continued support and encouragement of all tourism professionals, but especially for the support you have shown to me.

My biggest supporter

My biggest supporter

 

With Scott Travis, General Manager of the Prince George Hotel in Halifax. Thank you Scott for your encouragement and mentorship!

With Scott Travis, General Manager of the Prince George Hotel in Halifax. Thank you Scott for your encouragement and mentorship!

With Lisa Dahr, Manager of the NSTHRC

With Lisa Dahr, Manager of the NSTHRC

The Truro B&B girls - Ruth Mailloux from Suncatcher B&B, and Ann MacCormack from Tulips & Thistle B&B

The Truro B&B girls – Ruth Mailloux from Suncatcher B&B, and Ann MacCormack from Tulips & Thistle B&B

With Danny Bartlett, VP Finance of Bay Ferries and past-chair of TIANS. This was his last event as part of the TIANS Board and he will be missed!

With Danny Bartlett, VP Finance of Bay Ferries and past-chair of TIANS. This was his last event as part of the TIANS Board and he will be missed!

The beautiful flowers I was given to take home at the end of the evening

The beautiful flowers I was given to take home at the end of the evening

 Belgravia Bed & Breakfast

Bringing the Tourism Industry Together

At the end of last week, I represented the Nova Scotia Bed & Breakfast Association (NSBBA) at the Tourism Industry Association of Nova Scotia (TIANS) annual general meeting (AGM). Each year the AGM is held at different locations around the province, and last year it was held in Truro. In fact, five of the B&B’s in Truro – including Belgravia – made breakfast for the 120 participants. 🙂  This year, the AGM was held at White Point Beach Resort in Liverpool, Nova Scotia.

In November of 2011, the main lodge at White Point was destroyed by fire. The owners decided to rebuild, using as many local trades, crafts people, and supplies as possible. They consulted with their long-time guests regarding design, and let the world watch the rebuild through Nova Scotia webcams. The result is spectacular! They did an excellent job of maintaining the “feel” of the old lodge, yet were able to improve on many things. And with a setting like this, how can you go wrong?

View from the front porch of the cabin.

View from the front porch of the cabin.

We met for two days of meetings and socialization, trying to determine as an industry how we can improve our product for our guests. We are working on issues such as lobbying the government for an “open skies” agreement which would make airline access more plentiful, easier to access, and most importantly –  more affordable! Another important issue we’re working on is to have a ferry link between New England and Nova Scotia restored – the sooner the better! We also are continuously working towards improved signage and roads. What makes meetings like the TIANS AGM critical, is that we have all sectors of the tourism industry from B&B’s to large hotels to festival and event coordinators to tour operators to restaurant owners to winery owners, to the Regional Tourism Industry Associations, all working together with government. The new Minister of the Nova Scotia Department of Economic and Rural Development and Tourism, Graham Steele, was present and was listening. Pat Sullivan, CEO of the Nova Scotia Tourism Agency was doing the same. There is a real feeling of camaraderie as we all work together.

It wasn’t all work though – we shared some wonderful meals together courtesy of White Point. After dinner, we roasted s’mores (Graham crackers, marshmallows and chocolate melted together) over the fire in the main lodge. Since the rain held off, there was also a bonfire outside on the beach after dark.

As part of the business meeting, we said welcome to three new board members: Sheri MacKillop, Dean of the School of Business at NSCC, Carl Sparkes, owner of Jost and Gaspereau Wineries, and Andrew Alkenback, general Manager of Cabot Links Resort. Unfortunately, this also meant we had to say goodbye to board members who are finished their terms. Last year, when our terms were finished, Danny Morton of White Point and I were made “Tourism Senators” (that title seemed much more illustrious at this time last year!) and were each given an article of clothing made from Dress Nova Scotia tartan. This year, Danny & I were able to do the same for our three retiring board members: Earlene Busch, Chanterelle Country Inn, Grant MacDonald, Events Nova Scotia, and Tom Ruth, Halifax International Airport Authority.

Wearing our "Tourism Senate" attire.

Wearing our “Tourism Senate” attire.

It’s always refreshing and enriching to get together with members of the Nova Scotia tourism industry as a whole, and I was especially excited to get to experience the new and improved White Point. I am looking forward to going back with the family soon on our own Nova Scotia travel adventure!

Oh, the stories!

What do you get when you fill a church hall with a group of B&B owners? Stories! Lots & lots of stories!

Yesterday, D’Arcy & I attended the annual general meeting of the  Nova Scotia Bed & Breakfast Association. Each year, the meeting is held in a different part of the province, and this year, we gathered in beautiful Lunenburg, Nova Scotia. Because we’re both teaching in Pictou this year, we did not make it to Lunenburg yesterday for the B&B tours and social time, which is one of my favourite activities. Instead, we got up early in the morning and drove to the South Shore.

It was a beautiful autumn day. We took the newspaper with us and did the crossword as we drove. It takes less than two hours to drive from Truro to Lunenburg and it was a smooth drive.

 
When we arrived at the AGM, we had lots of time to get caught up with other B&B owners from around the province.  It was great! As a rule, B&B operators love to visit, chat, and laugh- you can just imagine the volume when we all get together… The meeting ran smoothly and I enjoyed the opening presentation by Pat Sullivan, Chair of the new Nova Scotia Tourism Agency. I am looking forward to new ideas for tourism unfolding with his leadership. I appreciated the fact that he was realistic, down-to-earth, and approachable.

Pat Sullivan of the Nova Scotia Tourism Agency addresses members of the Nova Scotia Bed & Breakfast Association in Lunenburg.

The food, provided by John & Tatiana, caterers in Lunenburg was homemade and so full of flavour. John even serenaded us over lunch with his version of “The Water is Wide”, promoting an upcoming concert on December 15th to aid the Lunenburg & Mahone Bay food banks.

He cooks AND he sings! Just wonderful!

Our meeting was led by out-going NSBBA president (and friend) Gerry Mailloux. He received two standing ovations in recognition for all the work he has done for the Nova Scotia Bed & Breakfast Association over the years. He & his wife, Ruth, have been running  B&B’s and mentoring perspective innkeepers in the province since 1986. Gerry has been struggling with some health issues this year, so there were some moist eyes in the room as he read his President’s report.

We laughed and carried on as people told funny (and not-as funny) stories about guests and experiences they’d had during the season. It was generally reported that numbers were up and more tourists were on the move again this summer. We swapped recipes and ideas and rejoiced in the announcement of “Baby No-Name (girl) Falkenham”, born to our TIANS Liason, Jennifer, just the day before. We made promises to one another to get together soon.

Before we left Lunenburg to head back to Truro, we stopped to see the newly re-built and re-launched Bluenose II.

The newly re-built Bluenose II with Lunenburg Academy in the background.

It was a wonderful day.