Recognition of Excellence 2014

My invitation to the 19th annual Recognition of Excellence Dinner

My invitation to the 19th annual Recognition of Excellence Dinner

On Wednesday of this week, tourism professionals from around the province gathered to celebrate at the Nova Scotia Tourism Human Resource Council’s (NSTHRC) 19th Annual Recognition of Excellence Certification Dinner at Casino Nova Scotia. As I’ve blogged before, this event is my favourite of the year. This is the event where front line staff from tourism businesses around the province get dressed up, mingle with industry leaders, and are recognized for their experience and dedication to tourism in Nova Scotia.

With Jennifer Falkenham, TIANS Membership Co-ordinator and newly certified Tourism Trainer

With Jennifer Falkenham, TIANS Membership Co-ordinator and newly certified Tourism Trainer

Some of my favourite Tourism People - Danny Bartlett, past TIANS Chair and VP Finance of Bay Ferries, Belgravia B&B, Pat Sullivan, CEO of the Nova Scotia Tourism Agency, Ruth Mailloux, Suncatcher B&B, Ann & Larry MacCormack, Tulips & Thistle B&B and president of the Nova Scotia Bed & Breakfast Association

Some of my favourite Tourism People – Danny Bartlett, past TIANS Chair and VP Finance and Administration of Bay Ferries; D’Arcy & Anne McDonah from Belgravia B&B; Pat Sullivan, CEO of the Nova Scotia Tourism Agency; Ruth Mailloux from Suncatcher B&B; Ann & Larry MacCormack from Tulips & Thistle B&B and also President of the Nova Scotia Bed & Breakfast Association

The Casino is a lovely setting for this dinner, and it was fun to get caught up with friends at the opening reception, overlooking Halifax Harbour. We enjoyed an opening performance by John and Samantha Gracie before dining on a beautiful meal. The menu included a salad of baby leaf lettuce, flat leaf parsley, shaved carrot, garlic & shaved parmesan cheese, drizzled with a lime-corriander vinaigrette. This was followed by an entree of roasted chicken breast on soft polenta with green olive & sherry tapenade and seasonal vegetables. For dessert, we enjoyed triple chocolate mousse with fresh fruit.

John & Samantha Gracie perform at the beginning of the evening

John & Samantha Gracie perform at the beginning of the evening

The evening was especially special for me as I formally received my certificate as a Certified Hotel General Manager. This credential is recognized across the country, and it was announced last week that it will also be recognized by the American Hotel and Lodging Association. At the dinner, Wendy Swedlove, President of the Canadian Tourism Human Resource Council (CTHRC) announced that soon, they will have a partnership signed which will mean this credential will be recognized internationally.

Wendy Swedlove, CTHRC

Wendy Swedlove, President of the CTHRC

Recieving my pin from Joachim Stronik, representing the Nova Scotia Government.

Recieving my pin from Joachim Stronik, representing the Nova Scotia Government.

Hugs from Glenn Squires, CEO of Pacrim Hospitality and Chair of the NSTHRC

Hugs from Glenn Squires, CEO of Pacrim Hospitality and Chair of the NSTHRC

There are currently only ten of us who have earned this credential in Canada, with five of us being from Nova Scotia. My other colleagues who received this credential on Wednesday were Jamie Bolduc from the Radisson Suite Hotel in Halifax, Phyllis Stephenson from the Best Western PLUS Chocolate Lake Hotel, Wes Surrett from Pictou Lodge Beach Resort, and Bernice Theriault from Drumlin Hills. Congratulations to each of you – I’m proud to be in such company!

I would like to thank Emerit, the CTHRC, and most of all the NSTHRC for your continued support and encouragement of all tourism professionals, but especially for the support you have shown to me.

My biggest supporter

My biggest supporter

 

With Scott Travis, General Manager of the Prince George Hotel in Halifax. Thank you Scott for your encouragement and mentorship!

With Scott Travis, General Manager of the Prince George Hotel in Halifax. Thank you Scott for your encouragement and mentorship!

With Lisa Dahr, Manager of the NSTHRC

With Lisa Dahr, Manager of the NSTHRC

The Truro B&B girls - Ruth Mailloux from Suncatcher B&B, and Ann MacCormack from Tulips & Thistle B&B

The Truro B&B girls – Ruth Mailloux from Suncatcher B&B, and Ann MacCormack from Tulips & Thistle B&B

With Danny Bartlett, VP Finance of Bay Ferries and past-chair of TIANS. This was his last event as part of the TIANS Board and he will be missed!

With Danny Bartlett, VP Finance of Bay Ferries and past-chair of TIANS. This was his last event as part of the TIANS Board and he will be missed!

The beautiful flowers I was given to take home at the end of the evening

The beautiful flowers I was given to take home at the end of the evening

 Belgravia Bed & Breakfast

What’s so special…about Nova Scotia

(The following article, written by Darlene Grant-Fiander, was originally published in the May 2012 issue of the Nova Scotia Business Journal)

Last month, international media converged on Halifax to share in the anniversary of the Titanic disaster. With the media broadcasting from some of the significant landmarks related to the Titanic story, the long-term impact of this coverage cannot be understated.

As the Discovery and History Channels released new documentaries exploring the human connection to Nova Scotia, renewed interest in our story will be felt for years to come.

Nova Scotia is one of the most significant places in North America –– our link to many tragedies and world events has created a lure and attraction for people seeking out authentic places with a story to tell. This is not about exploiting tragedy; it is a story about our connection to these life-altering events and the human spirit that has come to define who we are in Nova Scotia.

Places rich with culture and history are high on the radar for people seeking authentic and experience-based destinations. Nova Scotia has assets that no other place can duplicate and if we package this with high-quality product and service once they get here, we will be well on our way to greater economic success for the province.

Currently one of the largest visitor segments for Nova Scotia is the visiting friends and relatives (VFR) market. In an effort to encourage more economic activity from people already planning a visit, a new initiative is being launched as part of the 2012 marketing plan. The VFR Campaign is meant to encourage Nova Scotians to continue to invite friends and relatives but more importantly, get out with them to explore and experience the province. Industry incentives will be available for host families to encourage travel within Nova Scotia.

The spirit of this campaign ties in well with the goals of Tourism Awareness Week beginning May 14. It is all about educating Nova Scotians on the economic, social and cultural impact that a strong tourism sector has for the province. Tourism’s role in rural Nova Scotia is particularly important. With appropriate investment and support it can play an even greater role in rural revitalization.

Everyone should take the time this year to explore a region of this province. I guarantee you will discover something you did not know and enhance your own appreciation for this incredible place we call home.

Darlene Grant Fiander is the president of the Tourism Industry Association of Nova Scotia and executive director of the Nova Scotia Tourism Human Resource Council. Darlene has worked in the tourism industry for over 25 years. You can reach Darlene at dgf@tourism.ca